Refund Policy

1. Service Refunds

We offer refunds under the following circumstances:

• Service not performed as agreed
• Incorrect diagnosis leading to unnecessary repairs
• Failure to fix the reported issue
• Cancellation before work begins

Refund requests must be made within 7 days of service completion.

2. Parts and Components

Our policy for parts and components:

• Unused parts can be returned within 14 days
• Parts must be in original packaging
• Restocking fee may apply (10% of part cost)
• Custom-ordered parts are non-refundable

3. Diagnostic Fees

Diagnostic fees are:

• Non-refundable once diagnosis is completed
• Applied to repair cost if service is performed
• Waived for warranty repairs

4. Warranty Claims

For warranty-related issues:

• Repair or replacement at no cost
• Parts covered under manufacturer warranty
• Labor covered under our 90-day warranty
• No refund for warranty repairs

5. Refund Process

To request a refund:

1. Contact our customer service
2. Provide service receipt and details
3. Allow 3-5 business days for review
4. Refund will be issued to original payment method

6. Exceptions

The following are not eligible for refunds:

• Services already performed
• Parts installed in the device
• Custom software installations
• Data recovery services

7. Payment Methods

Refunds will be issued through:

• Original payment method
• Store credit (if requested)
• Processing time: 5-10 business days

8. Contact Information

For refund-related questions, please contact us at:

• Email: refunds@piltro.com
• Phone: (555) 123-4567
• Address: 123 Tech Street, Digital City, DC 12345